Next Gen Soft Skills Training for Everyone, Powered by HyperSkill
Immersive, Interactive, Intelligent Soft Skills Training Simulations
Soft skills are widely recognized as key for productivity, well being and lifelong learning, and have received increasing attention and importance in recent years. However, much of soft skills training is still e-learning based, which often fails to engage many learners. Learners say that e-learning content is dull and boring, and overly rigid. We approach soft skills training differently, and apply AI and VR/MR technologies to make training engaging and effective, while keeping the cost at the same level as e-learning. We do this by applying our no-code platform HyperSkill to author and deliver immersive, interactive and intelligent training.
We worked with leading organizations that have spent years developing training content, soft skills frameworks, assessments and credentials, jobs databases, etc. to deeply understand the core set of requirements that a platform would need to provide in order to truly scale and cover the wide range of training scenarios needed by industry. Then, we implemented over 15 innovative features within HyperSkill and pilot tested them with users. The result is a powerful platform that can enable rapid authoring of soft skills simulations at a speed and price unmatched in the industry. Listed below are key differentiators of our solution:
- Contextual soft skills scenarios: Author a conversation in almost any setting whether it is clinical, manufacturing, data center etc. Training in context is much more powerful than training that is decontextualized.
- AI-powered: Existing training is branching based, where each branch has to be laboriously authored by instructional designers. Such training is overly rigid and fails to engage learners. We use large language models (LLM) to deliver extremely flexible training where learners can say anything that comes to their mind, and the AI can gracefully handle it within the parameters of the scenario, delivering an incredibly engaging and effective training experience.
- Scoring and feedback: When learners are given flexibility to input free responses, scoring becomes a challenge. We solve this by using LLM technology combined with our proprietary techniques to deliver valid and reliable scoring and feedback.
The Most Comprehensive Soft-Skills Simulation Tool
Communication Skills Training for Call Center Agent
Call center agents need to connect with frustrated or angry customers, understand their needs and provide resolution quickly. Our simulations used Generative AI to provide practice opportunities that are human-like without the expense of a human coach. We also use AI to provide scoring and feedback.
Communication Skills Training for Text Chat Agents
Increasingly, text chat is gaining popularity as an alternative to voice calling for support. HyperSkill provides the option to practice text chat. GPT4 powered AI agents play the role of customers, providing practice opportunities, scoring and feedback to learners. Learners gain the knowledge and skills necessary to respond effectively to a huge variety of customers.
Customer Personality Styles Based Sales Training
Sales is all about closing deals. How can sales people practice closing with hundreds of customers, each with a different personality and communication style? AI to the rescue. We worked with an automotive client to build a set of interactive simulations where the AI simulates a wide range of customers according to the DISC personality model: Dominance, Influence, Steadiness, and Conscientiousness.By practicing with AI-powered virtual customers, users gain the knowledge, skills and confidence necessary to identify which customer type they are dealing with and how to respond effectively to each personality type.
Complex Product Sales Training
Many sales situations involve in-depth knowledge of a complex product, along with sales techniques. Electric vehicles (EV) provide a good example of a complex product. Furthermore, each year new EV models come to market which requires sales people to upskill constantly. AI agents in HyperSkill can be customized to play the role of customers who ask for technical information about the product while also negotiating for discounts. Trainees must focus on properly identifying the customers needs, desires, and communicating effectively the value proposition to close the deal. By completing the simulation, users will receive feedback on how well they did on addressing each topic brought up and where they can improve themselves in the real world.
Difficult Conversations in a Clinical Setting
Everyday, difficult conversations of many different types take place in hospitals across the country. Today, patients expect a lot from clinicians. Clinicians not only need to demonstrate medical competency but also communicate effectively. Unfortunately, in-person training is very limited for providing practice opportunities, leaving many clinicians lacking in skills and confidence. Hyperskill solves this problem by making it fast and easy to create a large number of soft skills training simulations with AI agents that role play as patients and ask a huge variety of questions. All the questions are auto generated by generative AI, which saves a ton of time in creating the simulations.
Career Specific Mock Interview Training for Youth
Many first time job seekers or career changers lack practice opportunities for job interviews. This problem is specially severe for first generation workers or those from underprivileged backgrounds. HyperSkill is enabling the creation of career specific interview simulations that provide valuable practice opportunities, scoring and feedback.
Difficult Conversations in Construction Industry
Difficult conversations can arise in any environment and situation, where it is a hospital, factory or construction job site. To add realism and rich context, HyperSkill makes it easy to situate the simulation in any context. One of our clients is applying HyperSkills to build a set of conversational simulations situated in a construction jobsite.
Difficult Conversation in the Office Setting
Difficult conversations can arise in any environment and situation, where it is office, hospital, factory or construction job site. In the office setting, difficult conversations can involve racism, sexual harassment, power struggles, etc. HyperSkill makes it easy to situate the simulation in any context. Our clients are applying HyperSkills to create training simulations for difficult conversations in the office setting.
